Store Policy

PAYMENT TERMS

For each subscription you order on the Steamy Lit website, you agree to pay the price applicable for the product as of the time you submitted your order (“Product Price”), the delivery fees for the delivery service you select (“Delivery Fees”), and any applicable taxes. If you order a subscription to a product (with a monthly term, or a term of 3 months, 6 months, or 12 months) that auto-renews (“Subscription”), then you agree to pay the applicable product price, delivery fees, and taxes upon each auto-renewal date until you terminate your subscription in accordance with the directions on the website. Your next billing date will be displayed on your Account page for each of your active subscriptions (“Renews on” date). 

We reserve the right to change the timing of our billing, in particular, if your payment method has not been successfully settled, there are unforeseen delays that hinder our ability to ship your product, or there are changes to your account or subscriptions. Please also note that if your subscription includes a discounted product price for a promotional period, once the promotional period expires, your subscription will renew at the full product price. As such, if you purchase a subscription, until such time as you terminate your subscription in accordance with the directions on this site, you hereby authorize, agree, and assent to the Company automatically billing your credit card submitted as part of the order process for such amounts that are due. 

You will be solely responsible for payment of all taxes (other than taxes based on the Company’s income), fees, duties, and other governmental charges, and any related penalties and interest, arising from the product purchase (“Taxes”) not withheld by Company, including, without limitation, all product purchased pursuant to any updated subscription.

Discount codes will not be applied after an order has been placed.

CANCELLATION POLICY

Subscriptions of any length (1-, 3-, 6-, or 12-month terms) automatically renew at the completion of the term. You may, however, choose not to renew your subscription for an additional term at any time. To cancel, visit the Account tab on the website or email us the name and email address of the account. Please note, once your subscription renews refunds will not be issued. 

We do not accept returns or offer refunds once your order has been placed. Once an order is placed refunds will not be issued.

SHIPPING TERMS

We offer flat-rate shipping for domestic and international orders depending on weight. Please note that custom duty fees and/ or tax will be the responsibility of the customer. We cannot replace lost international shipments.

If your package gets returned to Steamy Lit due to an incomplete or wrong shipping address, you are responsible for paying the shipping fees to reship the package. If you choose to not pay the shipping fee to reship your package, you will not be refunded for your order.

Damaged Items

Please email us at hello@steamylit.com with your order number and pictures of your item.

Our store features a ton of products that are not manufactured by us including vibrators. Please note if your vibe has a malfunction you will need to reach out to the manufacturer. Steamy Lit is not responsible for replacing it.